General
What is The Details Club, and what do you sell?
The Details Club is a creative studio designing bespoke events and custom finishing touches across the UK and beyond.
From thoughtfully styled first birthdays and beautifully curated baby showers to refined corporate activations and statement installations, we approach every project with intention and clarity.
We offer two ways to work with us.
Our bespoke events include everything from full-scale planning and styling to curated detail drops.
Our custom finishing touches range from made-to-order pieces to digital downloads — designed to bring considered detail to any celebration, beautifully and effortlessly.
Because while every event is different, our philosophy remains the same: memories are curated in the details.
Where are you located? Do you have a physical store?
We are based in Essex, but cover London, the UK & beyond.
At the moment, we do not have a physical store, but you can shop our entire collection on our website or if you have any questions at all, drop us an email on thedetailsclub@gmail.com.
How can I contact customer support?
You can reach us through:
- Email: thedetailsclub@gmail.com
- Social Media: Send us a message on socials. Instagram @thedetailsclub_ and Tiktok @thedetailsclub.
We strive to respond to all enquiries within 48 hours.
Will you use images from our event on The Details Club social media?
Yes, unless you explicitly ask us not to use images taken at your event, we may use them across our social media platforms.
Corporate and pr
Can you put together a PR package for our new product launch, or a client of ours?
Yes — we’d love to help. Whether you’d like us to tailor a package around your product, develop a themed concept, or curate thoughtful thank-you gifts, we can design a solution that feels considered and cohesive.
Can you plan and style a corporate or PR event for us?
Yes — we provide end-to-end event planning, styling and on-site management, supporting everything from curated influencer events to full-scale press and brand experiences.
Is there a minimum investment for corporate projects?
No two projects are the same. Investment is shaped by the scope of the brief, the scale of installation and the level of detail required — allowing us to design an experience that feels both intentional and aligned with your objectives.
Are you insured and health & safety compliant?
Yes — our team is fully trained, insured and experienced in delivering professional installations within commercial venues. We’re accustomed to working alongside venue teams and PR agencies to ensure compliance at every stage.
What does your corporate process look like?
Our process is structured and collaborative. Following your enquiry, we develop a tailored concept, provide a detailed visual mock-up, refine the design in line with your feedback, and manage production and on-site execution seamlessly.
Can you work within existing brand guidelines?
Yes — every corporate project begins with a clear understanding of your brand identity. We design within established guidelines, ensuring colour, tone and visual language remain cohesive while creating an immersive physical experience.
Personal Celebrations
What services do you offer?
Our creative services include:
- Balloon installations and statement backdrops
- Floral design and tablescape styling
- Custom-built props and large-scale installations
- Curated prop hire
- Bespoke illustration and artwork
- Personalised signage and printed details
- Branded products and merchandise
- Curated gifting and PR mailers
- Refined finishing detail drops
Every element is thoughtfully designed or carefully sourced to ensure cohesion, quality and seamless execution.
What types of celebrations do you design?
We design a wide range of private celebrations, from baby showers and milestone birthdays to hen parties, anniversaries and intimate gatherings. Each event is tailored entirely to you, ensuring the atmosphere feels personal, considered and beautifully executed.
Do you offer full planning or just styling?
We offer both. Some clients choose full planning and styling, allowing us to manage everything from concept development to supplier coordination and on-the-day execution. Others prefer signature installations or curated detail drops. The level of involvement is shaped around your needs.
What does your process look like?
Following your enquiry, we’ll discuss your vision, date and venue before developing a tailored concept. You’ll receive a detailed visual mock-up before production begins, ensuring clarity and alignment. From there, we manage design, sourcing and installation seamlessly.
Do you work with specific themes or can you create something bespoke?
Every celebration is designed from the ground up. While we’re happy to work with a theme, our approach focuses on refining it into something cohesive and elevated — ensuring the final result feels thoughtful rather than trend-led.
How far in advance should we book?
We recommend enquiring as early as possible to secure your preferred date, particularly during peak seasons. However, depending on scope and availability, we may be able to accommodate shorter lead times. We’re always happy to advise, so just drop us a message.
Custom Shop
How does the custom ordering process work?
Simply choose your product and share your theme, colour palette or inspiration. We’ll develop a considered design and provide a visual mock-up where required before production begins, ensuring everything feels aligned before it’s made.
How long does production take?
Production times vary depending on the product and level of customisation. As a guide, orders are dispatched within 5–7 working days. If you have a specific date in mind, we recommend ordering in advance.
Do you offer shipping across the UK?
Yes — we ship across the UK, with delivery options available at checkout. Shipping times will depend on your selected service and location.
International shipping available upon request.
Can I make changes after placing my order?
If your order has not yet entered production, we’ll always do our best to accommodate amendments. Once production has begun, changes may not be possible due to the bespoke nature of our work. We encourage reviewing your details carefully before confirming.
What is your returns policy?
As many of our pieces are made-to-order and personalised, we are unable to accept returns unless an item arrives damaged or incorrect. If there is an issue with your order, please contact us within 24 hours of delivery and we will resolve it promptly.
Download Shop
What am I purchasing?
You are purchasing a digital download. No physical product will be sent. Once your order is confirmed, you will receive access to your files for download, editing and printing.
How do I access my files?
After checkout, you’ll receive a confirmation email with a secure download link. Your files will be available instantly. If you experience any issues, we’re always happy to assist.
How should I print my designs?
Our digital editions are designed to print beautifully at home or through a professional printing service. We recommend high-quality cardstock for best results. Specific sizing and printing guidance will be included within your download.
Can I customise the designs?
Some digital editions are fully editable, while others are designed as ready-to-print sets. Please refer to the product description for details on what can be personalised.
Do you accept returns on digital products?
Due to the nature of digital downloads, we are unable to offer returns or refunds once files have been accessed. If you encounter a technical issue, please contact us and we will resolve it promptly.