Check out our Frequently Asked Questions below. If you still need help please please get in touch! Xo
General
What is The Details Club, and what do you sell?
The Details Club is a brand dedicated to bringing a touch of magic to those memorable moments, with zero hassle for you! Whether you're looking for a completely bespoke Berry First Birthday or a Jellycat Cafe Baby Shower or just those perfect finishing touches - we've got you covered!
Where are you located? Do you have a physical store?
We are based in Essex, but cover a much larger area than that!
At the moment, we do not have a physical store, but you can shop our entire collection on our website or if you have any questions at all, drop us an email on thedetailsclub@gmail.com.
How can I contact customer support?
Our customer support team is happy to help! You can reach us through:
- Email: thedetailsclub@gmail.com
- Social Media: Send us a message on socials. Instagram @thedetailsclub_ and Tiktok @thedetailsclub.
We strive to respond to all inquiries within 48 hours.
Will you use images from our event on The Details Club social media?
Yes, unless you explicitly ask us not to use images taken at their event we will use them across our social media platforms.
Bespoke & party
Can you plan my whole party?
Yes, we absolutely can do. We offer full service event planning and management. For any enquiries, please fill out the contact form here or email us via thedetailsclub@gmail.com.
Can you do balloons & sailboards ?
Yes! We offer a huge amount of decor items from balloon and floral installations to hiring out our sailboards and signs - whatever you want, we can help!
Do you have props for hire?
We absolutely do! We have a variety of sailboard options, and also ones with shelves. We also have our incredible Disco Ball Bar, which is available to hire. Drop us an email on thedetailsclub.com for more information!
How does the bespoke shop work?
When ordering from our bespoke shop, you will be prompted to leave all of the details we need for personalisation, such as; theme details, occasions, guest of honour's name and any other details that you would or wouldn't like included.
From this we will then put together a proofed design, which we will email to you and from there you have 48 hours to let us know whether you'd like any adjustments - we allow one round of changes, so if you would like to change anything, make sure to be as detailed as possible on the return email.
Once we have a design approved, we will then make, process and dispatch your order within 5-7 days from that time.
I have an idea and it's not on the shop, can you help me?
Yes, we absolutely can! Just drop us a email on thedetailsclub@gmail.com or fill out our contact form with all the details and one of the team will get back to you within 48 hours!
Corporate and pr
Can you put together a PR packages for us to send out?
Yes, absolutely — we’d love to! Whether you’d like us to tailor the package around your product, create a themed concept, or simply send out thoughtful thank-you gifts, we’ve got you covered.
Can you plan and style a corporate or PR event for us?
Yes, we offer full event planning, styling, and management — from intimate influencer lunches to full-scale press days, and everything in between.
Shipping
Where do you ship to?
Currently, we just ship to the United Kingdom. However, if you are in another location, please drop us an email via thedetailsclub@com and we'll see if we can send you some of the magic you require!
How long does shipping take?
We aim to dispatch orders with 4 business days, and we ship all of our orders using Royal Mail 24.
What should I do if I received the wrong or a damaged item?
Unfortunately, due to the bespoke nature of our products we do not offer returns or refunds. However, if when you receive your products they are incorrect or damaged, please drop us an email on thedetailsclub@gmail.com.
Returns
How do I return an item?
Unfortunately, due to the bespoke nature of all our products, we cannot offer returns or refunds. However, if you receive your order and its either wrong or damaged, please drop us an email on thedetailsclub@gmail.com.
Can I exchange for a different item?
Unfortunately not, due to the bespoke nature of all our products, we cannot offer exchanges.